What are the different types of Quality Management systems (QMS)?

What are the different types of Quality Management systems (QMS)?

Quality management is an essential system that every company should have in place. It is a set of practices that help companies identify, measure, and control the quality of their products.

They help identify potential hazards before they become problems and can be used as a tool for continuous improvement by providing feedback on performance against goals.

Quality management systems can increase efficiency and reduce costs for organizations that want to improve quality production.

There are many different types of QMS, but they all have some traits in common:

  • They all include a documented process for managing workflows;
  • They require specific training on how to do tasks correctly;
  • There’s documentation about what needs to happen when something goes wrong; everything has been.

The QMS can be applied to any organization, regardless of size or industry.

There are nine sections within ISO 9001:

  • Quality policy
  • Scope of application
  • Management responsibility
  • Customer focus, Continual improvement process, Supplier relationships, and duties
  • Measurement processes
  • Monitoring & measurements
  • Corrective action
  • Training needs analysis and
  • Communication with customers.

The primary purpose of a quality management system is to help organizations prevent defects in their products before they go out and it helps ensure that these products meet customer and regulatory needs by identifying problems in advance and taking corrective action when needed

Explain Why is the QMS essential?

The Quality Management System (QMS) is a framework for managing the quality of products and services within an organization. It includes

  • Procedures
  • Resources
  • Responsibilities
  • Decision-making processes

That can be used to implement quality policy goals effectively.

The QMS is vital because it ensures that all of the components in your business are working together efficiently. Suppose any part of your system fails or does not function properly. In that case, you will experience a breakdown in quality assurance practices, resulting in costly repairs or even potential recalls from customers!

What are the different types of Quality Management systems?

Quality management systems are the approach taken to ensure that quality standards are met. There are many different types of quality management systems, but they can be put into three main categories:

  • Product-oriented QMS
  • Service-oriented QMS
  • People-oriented QMS

Product-Oriented :
A product-oriented QMS is a system that improves customer satisfaction by ensuring that customers receive products with fewer issues, better quality, and on-time delivery. Manufacturers who have adopted this type of QMS have experienced success because they’ve become more competitive and offer higher quality products than their competitors.

Service-Oriented :
The service-oriented quality management system is a comprehensive form of Quality Management System that emphasizes customer service and client satisfaction.

To use the same set of procedures for every product or service, thereby ensuring uniformity in all areas.

This allows companies to minimize costs by using equipment and personnel more efficiently.

It also helps them maintain consistency with customers, which leads to higher levels of trust and loyalty.


A People-Oriented Quality Management System (PQMS) is a quality management system that involves all stakeholders in the process.

This quality management system aims to create an environment where people can contribute their knowledge and skills for mutual benefit, emphasizing safety, health and environmental protection, customer satisfaction, and continuous improvement.

The objectives of PQMS are:

  • To identify any hazards or risks concerning the organization’s products or services.
  • To ensure that all activities undertaken by staff members comply with relevant laws, regulations, and social requirements.
  • To encourage creativity among employees instead of enforcing strict rules.
  • To provide training opportunities for employees.

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About Abha Maurya

Ms. Abha Maurya is the Author and founder of pharmaceutical guidance, he is a pharmaceutical Professional from India having more than 18 years of rich experience in pharmaceutical field. During his career, he work in quality assurance department with multinational company’s i.e Zydus Cadila Ltd, Unichem Laboratories Ltd, Indoco remedies Ltd, Panacea Biotec Ltd, Nectar life Science Ltd. During his experience, he face may regulatory Audit i.e. USFDA, MHRA, ANVISA, MCC, TGA, EU –GMP, WHO –Geneva, ISO 9001-2008 and many ROW Regularities Audit i.e.Uganda,Kenya, Tanzania, Zimbabwe. He is currently leading a regulatory pharmaceutical company as a head Quality. You can join him by Email, Facebook, Google+, Twitter and YouTube

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